Welcome to Indelite. We value your trust in our products and services and aim to provide a smooth and satisfactory shopping experience. This Refund and Returns Policy outlines the terms and conditions regarding exchanges of products purchased through our platform.

General Policy

At Indelite, we maintain a strict No Return and Refund Only Exchange of Broken Products policy. This policy ensures transparency and clarity in our operations while prioritizing customer satisfaction for specific scenarios.

Exchange Policy

We understand that receiving a damaged or broken product can be frustrating. To address such issues, we offer an exchange policy under the following terms:

  1. Eligibility for Exchange:
    • Products are eligible for exchange only if they arrive broken or damaged due to transit.
    • The issue must be reported within 48 hours of delivery to qualify for an exchange.
  2. Conditions for Exchange:
    • The product must be unused and in its original packaging.
    • Customers must provide photographic evidence of the damage, including pictures of the product and its packaging, to verify the claim.
    • The damaged product must be returned to us for inspection before the replacement is processed.
  3. How to Request an Exchange:
    • Contact our customer support team at support@indelite.org.
    • Provide the order number, detailed explanation of the issue, and photographic evidence of the damage.
    • Our team will review your request and provide further instructions for returning the damaged product.
  4. Exchange Process:
    • Upon receiving the returned product, our team will inspect it to validate the claim.
    • If the damage is confirmed, we will initiate the exchange and ship the replacement product at no additional cost to you.
    • If the claim is deemed invalid, the product will be returned to you without a replacement.